FAQS

According to many well-documented studies the addition of UV/UVC lights, PCO generators and other similar devices have been proven to kill viruses in the air and on surfaces. While most tests were done prior to the existence of SARS-COV-2 that causes COVID-19 they are in the same category. While SARS-COV-2 is a new strain of the virus and it is somewhat different in how it’s transferred, these devices kill the virus in the same manner. So it would stand to reason that they would also help in this case.

Check out the CDC, WHO and other local authorities for more up to date information.

It depends. If it is the correct component for the job, we may do the installation, but keep in mind that we will not warranty the installation and neither will the manufacture. So this is at your own risk. Often times it is the wrong part for the job and it ends up costing you more in the long run.

It depends. It is actually better to be undersized on air conditioning than oversized. Often times the cooling problem is due to an old inefficient system, dirty coils, restrictive ductwork and improper air balance. Fix these issues and the home with cool properly without oversizing a unit.

A correctly sized unit is designed to run continuously for 2.5 percent of the cooling season. This allows the unit to remove more moisture from the air and reduces the humidity level inside. A 2 stage or variable speed compressor condenser allows you to oversize without hurting the humidity control but you still have to be careful.

Yes. The Federal Government has tax credits available for systems meeting certain efficiencies typically 16 SEER and higher. Various electric companies also offer incentives for purchasing higher SEER equipment as well. We will help you understand your options and rebates when you purchase a system from us.

R22 freon is being phased out by the EPA. For various environmental reasons an international agreement was made years ago to phase out R22 freon across the entire globe. The cost of R22 freon and of repairing R22 based equipment continues to go up drastically. R410a is the newer environmentally friendly Freon that is being used in new equipment. R410a runs much higher pressures and the compressor oil used cannot be mixed with the old R22 oil, so conversion to 410a requires replacing the compressor and oil, condenser coil, evaporator coil and flushing the lineset, so typically system replacement is usually recommended.

Yes. We carry a B license with the state of Texas which allows us to work on equipment up to 25 tons and we are required to maintain current liability insurance to maintain the license. Our insurance coverage is much higher than the state required minimum that most contractors carry, so you can be assured that if there is a problem you will be covered.

Yes. Financing is available for those who qualify. We offer different programs based on the customer’s needs. We offer Low Monthly Payments and Low or No Interest Rate plans thru a third party finance company. Ask about the details.

SEER is the Seasonal Energy Efficiency Ratio. Overall the SEER gives you an idea of the seasonal average efficiency of the air conditioning system. It includes the power required to operate the compressor, condenser fan and inside blower motor. The higher the SEER the less energy it uses. EER is calculated using a higher outside temp of around 95 degrees Fahrenheit and 80 degrees Fahrenheit and 50% relative humidity inside return air. This efficiency rating is much closer to our hot Texas summer conditions, so you get a better idea of the efficiency under actual summer operating conditions.

Note – The larger the air conditioning unit tonnage (2 ton compared to 5 ton) the harder it is to get high SEER numbers. High temperatures, high humidity and restrictive ductwork make the system operate at an efficiency lower than the rated SEER.

More on SEER – The government mandated minimum SEER rating for air conditioners is now 13 SEER. After Jan 1 2015 it will be a minimum of 14 SEER for the Southeastern region of the US. Double the SEER from 8 to 16 and it uses 50% less energy. SEER is calculated using the rated cooling capacity of the unit in BTU’s (example 4 tons = 48,000 BTU’s) divided by the operating watts at a given point. The SEER is calculated with the same indoor temperature, but over a range of outside temperatures from 65 degrees F to 104 degrees F. There is no allowance for different climates in this rating. That’s why EER is important. Also 2 stage and variable speed compressors achieve much higher efficiencies when they are running at a load less than their rated capacity!! This is very important!! So a variable speed compressor system that is rated 16 SEER at 4 tons can achieve an efficiency close to 32 SEER (if it did this all season) if it were running at half of its rated wattage.

Sometimes. We are happy to repair your existing system if it’s possible. Our trucks are fully stocked so most repairs can be made on the same visit. Before you spending a lot of money on a major repair on an older system, you might want to consider your options. Sure if all it needs is a pound of Freon or a capacitor maybe all you want to do is that. But considering that R22 Freon is being phased out of production and will only continue to go up in price you might want to consider your options. Or if your electric bill is really high a new more efficient 410A Freon system might be the answer.

The government minimum SEER rating is now 13 SEER and after January 1st 2015 it will be a minimum 14 SEER for the Southeastern region of the US. A 13 SEER unit will use less than half of the electricity that an old 6 SEER air conditioner uses. A new system will typically have a 5 to 10 year parts warranty and we warranty the labor for the first year. Additional labor warranties are available to cover beyond the first year so you won’t be out of pocket any money for repairs for the next 10 years or so. Often times you can save more on your electricity than the payment would be on the new system.

While older systems lasted 20-30 years with the proper maintenance, according to the US Department of Energy the typical lifespan now is 15 to 20 years. In a hot climate like North Texas we typically see 12-15 years. Proper installation and preventative maintenance is a key factor to getting the longest life out of a system. The older systems were built using thicker materials and heavier duty components. They were less prone to leaks but were very inefficient on electricity usage. Newer systems operate at higher pressures, use lighter components, use environmentally friendly refrigerants and are much more energy efficient.

The answer to this will typically depend on the brand that the salesperson or installer makes the most money on. But that’s not the way we do it. We want you to have a choice. We realize that some customers are going to be brand loyal due to past experiences or the big name advertising paid off. Others are looking for the best overall value. So if you want a specific brand we are happy to price out the installation with that brand. We have negotiated competitive pricing on all the brands we offer. We apply approximately the same markups and installation costs for the same type of installation so the total installed price is largely dependent on the equipment cost. So compare the efficiency ratings, warranties, features, brand name and price to come up with the right choice for you.

It all depends on your needs and budget. Pricing is dependent on the cost of the equipment, the complexity of the installation and any additional upgrades that you may want to make. All the major manufactures offer different levels of equipment within their brand so typically the more you spend the more features you will get, the quieter and more energy efficient the equipment becomes. Equipment warranties vary but are typically 5 to 10 years and labor warranties past the first year are an additional cost. Financing is available for those who qualify and cash discounts are available. We shop our competitors so we can provide competitive pricing on all of our systems and have a low price guarantee so you can feel confident about your purchase. We typically quote a base 13 SEER system, a 16 SEER tax credit system and a higher end system and give you a choice of brands. You make the choice.

A basic install can be done in one day by two installers. Ductwork and other options will take longer.

Yes. We take MasterCard, Visa, AMEX, Discover and bank debit cards.

Yes. The amount varies depending on the job, finance plan options and discounts that are included in the bid.

Definitely YES. Please let us know what it will take to earn your business!!!!

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